Clear terms, warm partnership.

A signed contract and a non-refundable retainer of 30% are required to reserve your event date. Until both are received, dates remain open and may be booked by another client.

The remaining balance is due no later than 14 days prior to your event. For events booked within 14 days of the date, the full balance is due at signing.

Cancellations made 90+ days from your event date forfeit only the retainer. Cancellations within 90 days forfeit 50% of the contracted total; within 30 days, 100%.

One complimentary reschedule is permitted within 12 months of the original date, subject to availability. Additional reschedules incur a 10% replanning fee.

Rental items are reserved on a first-come basis upon receipt of a 50% deposit. Final guest counts and item lists must be confirmed 14 days prior to delivery.

Damaged, missing, or returned-late items are billed at replacement cost. A refundable damage deposit may be required for high-value pieces.

Delivery, setup, and breakdown windows are coordinated with your venue. Standard delivery is included within a 30-mile radius; mileage applies beyond.

Late breakdowns due to extended events or venue restrictions may incur an after-hours fee, billed in 30-minute increments.

In the event of circumstances beyond either party's reasonable control (severe weather, natural disaster, declared emergency), we will work in good faith to reschedule your event without penalty.

Retainers remain non-refundable but transferable to your rescheduled date for up to 18 months.

Wondrous Creations reserves the right to photograph our setups and finished design installations for portfolio, social media, and marketing purposes. Personal photos of guests are never used without explicit consent.

If you'd prefer your event remain private from our public channels, please let us know in writing and we will honor that request.